Returns & Cancellations Policy – KIWINS

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At KIWINS, we strive to provide a smooth and reliable healthcare shopping experience. If you need to cancel an order or return a product, please review our policy below.

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1. Order Cancellations

Before Order is Shipped

• Orders can be canceled before they are dispatched from our warehouse.
• To cancel, email kwinscare@kiwins.in with your order details.
• Refunds for prepaid orders will be processed within 5-7 business days.

After Order is Shipped

• Once shipped, orders cannot be canceled.
• If you no longer need the product, you may initiate a return after delivery (if eligible).

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2. Return Policy

We accept returns only in the following cases:

• You received a damaged, defective, or incorrect product.
• The product is expired or missing items.
• The package is tampered with upon delivery.

Non-Returnable Items

For safety and hygiene reasons, returns are not accepted for:

• Opened, used, or partially consumed medicines.
• Temperature-sensitive products (e.g., insulin, vaccines).
• Hygiene products, medical devices, or personal care items.

How to Request a Return?

1. Email us at kwinscare@kiwins.in within 48 hours of delivery.
2. Provide your order ID, issue details, and product images as proof.
3. Our team will review and arrange pickup if eligible.

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3. Refund Process

• Once the returned product is received and verified, refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method or issued as store credit.
• If the return is due to our mistake, we will also refund shipping charges.

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4. Contact Us

For any queries related to cancellations or returns, reach out to us:
📧 Email: kwinscare@kiwins.in
🌐 Website: https://kiwinscare.com/
📞 Phone: +91 98765 43210

KIWINS – Your Health, Our Priority!